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Delivery & Returns

 

 

 

Shipping Costs & Delivery Times

We offer FREE Standard 3 Day Shipping on all U.S. orders.
Once you placed an order, you will receive an automatic mail from our secured system. Processing time usually takes 1 business day.

Delivery times are based on orders placed between Monday – Friday.

We are sending the goods by expedited shipping service all around the world during working days – Monday to Friday.

Unfortunately, we are not able to be held responsible for delays in receiving the goods due to tax regulations and/or local tax fees. 

International Shipping

We offer free shipping on all worldwide orders over 300$.

For shipments totaling less than $300, there is a delivery flat rate charge of $18.00.

International orders may require duties or additional fees to be paid in your country for importation.

Please note these fees are assessed as part of the import/ costume duties.

APO/FPO/DPO Military Addresses

All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.

Multiple Shipping Addresses

Once you placed an order and wish to ship to multiple addresses, just go to your cart and push the "ship to multiple addresses" button.

Follow the instructions and your items will be shipped to your requested addresses.  

Business Days & Holidays

All orders ship Monday - Friday, excluding federal holidays within the United States.

Packages do not ship from our distribution centers on the following holidays (UPS orders only):

  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas

 

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail.

Returns & Repairs

If you are not completely satisfied with an iSkinProducts purchase or gift for any reason, we offer a 60 days money back guarantee policy.

Please review our return, refund, and exchange policies. Products must be returned in new or gently used condition, in its original packing, with all accessories, and the packing is undamaged.

We accept all returns just make sure to contact us in order to get a RMA number (return merchandise authorization).

Pack item/s in the original package or use a secure carton, make sure to enclose the packing slip or the receipt in the package.

We recommend using an insured shipping method as we cannot be responsible for merchandise that is lost.

Please allow 2-3 weeks for your return to be received and processed. We will send you an email confirming that your return or exchange has been processed.

In case of a return we will credit your original form of payment. iSkinProducts will not be held responsible for delays in receiving/ sending the goods due to tax regulations and/or local tax fees.

If you have any question or comment, please do not hesitate to contact us at any time.

Support & product repair

In case you need support in order to operate a product you have purchased at our website or a repair service, you are welcome to call our Support line at: 1-(424)-244-SKIN or use the "contact us" at our website. We will guide you on how & where to send the product to be repaired.

 

Please do not hesitate to contact us so we can make sure you are fully satisfied.