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Frequently Asked Questions


What payment methods do you accept?

We accept Pay Pal only.

You will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete,

you will then return to website.

?How long will it take for my order to ship

The delivery time starts from the moment an order is placed. Most orders will ship out within 1 business day of ordering.

Orders are subject to verification and approval before shipping and may take up to 48 hours to process

Please note that we ship on Mon-Fri, We do not ship on holidays. We will do all we can to ensure your order is delivered on time,

iSkinProducts cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

How do I know my order is shipped?

Once your order has shipped, you will receive an email with a tracking number and a link to the shipping currier website (usually UPS or EMS). 

If you are a registered user, simply log in to your account. Guest users must enter their order number and billing zip code.

How do I track my order?

Once your purchases are on the way to you, we'll send you an email with your Tracking number;

you can then log in to the shipping company website (usually USPS or EMS) and track your order.

?Can I make changes to my shipping address after I place my order

You must contact us immediately if you wish to change the shipping address,

we will check your order status and if possible we will change the shipping address

?When will I be charged

You will be charged when your order. You will only be charged for the items that are shipped

Do you ship worldwide?

Yes, we ship worldwide.

We offer Free Shipping on all orders over 300USD within the US.

For shipments totaling less than $300, there is a delivery flat rate charge of $18.00.

International orders may require duties or additional fees to be paid in your country for importation.

Please note these fees are assessed as part of the import/ costume duties.

How do I return an item??

Simply contact us and request a Returns Merchandise Authorization (RMA) number. Within 60 days of receiving your order.

Then pack your item in its original package or a suitable box with all its components (if applicable) and send your return back

to us to the address provided by our staff.

We recommend that if you return your item without an RMA, make sure you send it back by registered mail so you can track all the way too its destination.

Will I get a full refund?

Yes, your refund will for the full amount of your order, no questions asked. We offer 60 days money back guaranteed on all items!

We will refund the full amount to the same paying method used in the original purchase.

Outside the US, customs duties and sales taxes are non-refundable.

?What if my product is damaged or defective

If you receive a damaged or defective item, please call 1(424) 244-SKIN and we will help you exchange or return the item.

Is your website secure? uses a Secure Socket Layer (SSL) technology to make your shopping experience safe and secure.

This encrypts and protects the data you send to us over the internet.

How can I contact you?

Phone at: 1-(424)-244-SKIN.


Contact us link at the top of the website.